Client Services
Please contact us with any questions you may have. We endeavor to provide the support you need to ensure an effective partnership.
Contact Us
Tom Hall
Human Resources Director
Phone: 916-445-3883
Fax: 916-445-1203
Email: hall.t@agsupport.org
Nell Lerma
Southern California Regional HR Manager
Phone: 619-241-3642
Fax: 916-445-1203
Email: Lerma.n@agsupport.org
Gary Hogue
Central California Regional HR Manager
Phone: 805-276-4713
Fax: 916-445-1203
Email: hogue.g@agsupport.org
Client Services
CASS is committed to providing superior client services. To assist in meeting our commitment, a variety of resources are available for review and use. Please use the menu of client services on the left side (available after logging in). Worker Illness and InjuryCASS maintains a worker's compensation insurance policy to provide for the care of employees who are injured while on the job. The process to report and document a reported accident is important to follow. Learn more » Job Classifications, Pay Periods, Pay ScalesCASS has created a variety of job classifications to ensure that duties, responsibilities and compensation are closely aligned. CASS operates on a bi-weekly pay schedule with twenty-six pay periods per year. Learn more » Performance and DisciplineCASS employees are evaluated on a consistent basis to ensure that each employee is provided feedback on their behavior, skills, and abilities. The goal of the performance evaluation is to assist each employee in maintaining a high level of performance or pointing out areas that require improvement. Performance evaluation is also a valuable component of the discipline process. Learn more » Employee FormsForms are available to help you meet needs of the CASS staff working in your district. Learn more » Employee BenefitsCASS employees receive a variety of benefits through their employment relationship. Among the benefits employees receive are an annual leave plan, an employee assistance program, the opportunity to participate in a 457 deferred compensation plan, and a mini-medical plan. Learn more » Travel/Meal ReimbursementEmployees who are required to travel away from their home and headquarters are entitled to compensation for expenses incurred. CASS has developed a Travel Guide to communicate our travel policy and explain reimbursement rates. Learn more » Employee HandbookThe Employee Handbook is a valuable resource for questions on CASS employment policies, employee rights and responsibilities. If specific questions cannot be answered through referral to the Employee Handbook, you are welcome to call one of the staff on our Human Resources team. Learn more » |
